Return and Refund Policy

We want you to shop with confidence. If you’re not 100% satisfied with your purchase, we’re here to help.

📦 Returns

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, in their original packaging, and in resellable condition.

  • To start a return, please contact us at lumocraft.shop@gmail.com or Contact Us with your order number and reason for return.

💸 Refunds

  • Once your return is received and inspected, we will notify you about the approval of your refund.

  • If approved, you will receive a full or partial refund through bank transfer or digital wallet (for Cash on Delivery orders).

  • Refunds are typically processed within 5–10 business days after approval.

❌ Non-Returnable Items

  • Products that have been used or show signs of wear.

  • Products damaged due to customer misuse.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

  • We recommend using a trackable shipping method.

📩 Need Help?

Contact us anytime at

We want you to shop with confidence. If you’re not 100% satisfied with your purchase, we’re here to help.

📦 Returns

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, in their original packaging, and in resellable condition.

  • To start a return, please contact us at lumocraft.shop@gmail.com or Contact Us with your order number and reason for return.

💸 Refunds

  • Once your return is received and inspected, we will notify you about the approval of your refund.

  • If approved, you will receive a full or partial refund through bank transfer or digital wallet (for Cash on Delivery orders).

  • Refunds are typically processed within 5–10 business days after approval.

❌ Non-Returnable Items

  • Products that have been used or show signs of wear.

  • Products damaged due to customer misuse.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

  • We recommend using a trackable shipping method.

📩 Need Help?

Contact us anytime at lumocraft.shop@gmail.com or Contact Us we’re happy to assist!

 or Contact Us we’re happy to assist!